Experience Design
Design that survives contact with engineering.
Research, interaction design and design systems delivered as working components — not a folder of screens that quietly gets ignored.
- WCAG 2.2 AA
- Coded design systems
- Research-led
What it is
The handover is the hard part
A design is only real once it is in front of a user, in a browser, on the network they actually have. Everything before that is a proposal.
So we design in the medium: components built alongside the visual work, tokens shared with engineering from week one, and accessibility treated as a constraint rather than an audit finding.
- Component library, not a screen archive
- Tokens shared with engineering
- Accessibility designed in, not retrofitted
- Usability tested before build
Faster feature delivery
Once a shared component library is in place
Task completion improvement
Median across redesign engagements
Capabilities
How we work with design
User research
Interviews, diary studies and usability testing that produce decisions, not a slide deck nobody opens twice.
- Discovery interviews
- Usability testing
- Research repository
Service design
Mapping the whole journey — including the parts that happen in a call centre or a warehouse, not just on screen.
- Journey mapping
- Service blueprints
- Opportunity sizing
Interface design
Interaction and visual design grounded in the constraints of your platform, your data and your brand.
- Interaction design
- Visual design
- Prototyping
Design systems
Tokens, components and usage guidance, published as a package your engineers install rather than reimplement.
- Token architecture
- Coded components
- Contribution model
Accessibility
WCAG 2.2 AA as a working constraint, with assistive-technology testing rather than an automated score.
- Audit + remediation
- Screen-reader testing
- Team training
Design ops
The rituals, file structure and review process that keep a system coherent once more than three people touch it.
- Review cadence
- Versioning
- Governance
Sectors
Industries we deliver this in
FAQ
Questions we are asked
Yes — most of our design work is inside an existing brand. We translate brand guidelines into a token system, which usually surfaces the gaps the guidelines never covered, like states, density and dark mode.
Put the design in front of a user
Start with a research sprint and find out what your interface is actually costing you.